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==Procedures== * Strategy ** business reengineering or continous improvement * Analysis and Design ** [[#As-Is_Analysis|As-Is Analysis]] (bottom-up or top-down) or use of reference model ** [[##Modelling.2FAuthoring|Modeling/Authoring]] ** Validation ** Simulation ** Verification * Configuration ** Implementation ** Test ** Deployment * Controlling ** Operation ** Monitoring ** Administration ** Maintenance * Optimization ===Roles=== * Chief Process Officer * Business Process Expert * Process Participant * Business Analyst and Designer: designes the process * System Architect * Developer ===Levels of Abstraction=== * Value Chain * Business Functions (Operations, Marketing and Sales) * Business Processes (Order Management) * private (detailed) vs. public processes (only necessary activities to understand the process choreography) * Activity * Activity Implementation ===As-Is Analysis=== *Top Down ** Level 1 (less & baisc modelling elements, only subprocesses) *Start ** How does the process start? (can define if the initiator is a lane or a different pool and can have influence on process KPI like duration, error number or process control?) ** What event triggers it? ** Is there more than one possible way it could start? *Activities ** What happens if the activity is not completed within a special time? ** Separation between activities if there is a change of performer, of the processed object or responsibility *Flow ** How does the process goes from X to Y? ** How do you know X is finished? ** Does X always ends in the same way? ** How does the processor of Y knows about Y? ** Are there circumstances that Z follows after X? ** Are there any exceptional states after X? ** Are there rules that govern the transition from X to Y? ** What's the normal flow (happy path)? *End ** What determines that the process is complete? ** Are there different end states signifying successful completion or failed or abandoned attempts? ===Modelling/Authoring=== *use labels *make models hierachical *use black-box pools for external participants *label white-box pools with the name of the process, label black-box pools with the participant role
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