Editing BPM (section)

======Business Process Definitions======

Rummler and Brache: 

''A Business Process is a sequence of steps to create a product or service. If the result connects to the customer it is a primary process, otherwise it is a support process.''

Martyn Ould:

''A Business Process is a coherent set of activities performed by a organisation to reach a target.''

Smith and Fingar (The third wave):
* primary planning units
* lifecycle
* Software make efficient
* properties:
** complex
** dynamic
** boundaries (orgs, companies, systems, countries)
** (partly) automated
** IT supported
** human intelligence
** difficult to detect

Chang:
* continous improvement
* customer oriented
* flexibel and adaptable
* assets
* consistent value by measurement, monitoring, controlling and analysis
* IT is enabler

Import properties are:
* sequence of actions/steps/activities
* often hitting organizational units
* point to a goal
* the result is a value for internal or external customer


The explicit process is defined by its topology, that is by its steps and relations. A diagramm shows the topology in its horizontal layer, vertical it is called the process hierachy.

Attributes of business process are:
* process owner
* objectives
* customer
* stakeholder (delivers informations for the process)
* short description

The step attributes are:
* role
* ressources
* in and out data
* duration
* business rules
* short description
* subject matter expert

The objective can be steady-state goal (Dauerzustand) or single state.