Editing BPM (section)

======Business Process Management======
Tasks are:
* process definition and goals
* implementation
* measurement
* improvement
* announcement of process owners

Based on TQM (Deming):
* management by process
* analyse discrepancy
* QM projects should be based on process data
* continous improvement process

Techniques of TQM are:
* determine customer requirements
* fair relations to supplier
* cross-function working groups

and based on Business Process Reengineering (BPR, Davenport & Hammer):
* assumptions
** IT is key technology
** process improvement is guided by objectives
* methotology
** define vision and process objectives
** identify reworked processes
** identity process support by IT
** analyse processes and KPIs
** implement new prototypes

Chang defines four guidelines:
* processes are assets
* processes have to be managed
* processes have to continously improved
* IT is essential
and eight tools:
* process-oriented organisation
* define process owner
* improvement comes bottom-up, top management supports
* establish IT-systems (BPMS)
* use partner for cross-organisation processes
* educate the staff
* reward process improvements
* use step-by-step (Six Sigma) and radical improvements (BPR)