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Sort by 'Key', 'am' nach Alter aufsteigend und 'Uhrzeit' nach Größe aufsteigend

How to separate bug issues from other issue types?
What are old or new values like 'Parent values: AEM(13811)'?
What is the field 'DDX priority'?
What is the filed 'Service Level Group'?
What are the stati 'in Testing QA', 'in testing integration', 'in Unit testing...', 'ready for ...', '... Approval', and multiple others?
Which stati are a start event for the SLA clock and which ones stop the SLA clock?
How is the stati transition 'Resolved -> NEW', 'In Progress -> NEW', 'Resolved -> NEW' possible?